Reply Required
Canadian condominium correspondence
Derek Hall, site manager Northfield Property Group The Adelaide Residences 48 Adelaide Street East, Toronto, M5C 1K6 August 23, 2026 Re: Formal notice — Water leak / unit damage Unit 1204, TSCC No. 2148 (The Adelaide Residences) Demand for action under Condominium Act, 1998 We write on behalf of Amrita Singh, owner of Unit 1204. This is formal written notice from Reply Required, on behalf of the owner. We expect a dated, written response — not a closed ticket. The issue Active water infiltration from the ceiling of the living room and the west bedroom, originating from Unit 1304 or the common-element slab above. Brown staining has spread approximately 1.2 m. Drywall is soft. I have had a bucket on the floor since 9 July. No plumber has attended. A ticket was marked ‘resolved’ on 22 July without anyone entering the unit. This has been outstanding since July 9, 2026. Communications to date On July 9, 2026 the owner contacted Northfield portal through the work-order portal. Opened work order #44119 — ‘water dripping from living-room ceiling’. Their response: Auto-reply: ‘We have received your request.’ On July 14, 2026 the owner contacted Derek Hall by phone. Called the front desk and the management office. Held 18 minutes. Left a voicemail. Their response: No return call. On July 22, 2026 the owner contacted dhall@northfield.example by email. Emailed photos of the stain and the bucket. Asked for a plumber and for the unit above to be inspected. Their response: Ticket 44119 marked resolved. Email said ‘please allow 4–6 weeks.’ On August 8, 2026 the owner contacted Superintendent in person. Stopped the superintendent in the lobby. He said he ‘doesn’t do suites’ and to email Derek. Their response: None in writing. …
